eyezon 360: choose your own shopping adventure.

A1. Welcome customer! You are Sarah, aged 34 years old and live in Barcelona, Spain. You prefer to shop online, especially if there is free shipping and often buy products from social media #tiktokmademebuyit. You’re relaxing at home when you receive a calendar reminder for your nephew’s 4th birthday party this weekend. You realize you completely forgot to buy a gift. What do you do next?

If you leave your house, get on the metro and go to the Spanishbaby store in the center of Barcelona, go to A.2.

A.2. We find it hard to believe you really left your house and went to a B and M store. You were already wearing pajamas! Anyway, in the store you met the friendly sales assistant Maria who demonstrated the musical instruments. You decided to buy the kids’ piano (now you just have to carry it all the way home). Go to C.1.

A.4. You open Instagram and immediately get distracted by new videos featuring your favorite singer. Eventually you find the Spanishbaby IG and browse their most recent photos. You receive a notification that the same singer will be hosting a broadcast live stream with Spanishbaby starting in 5 minutes.

A.15. You spend some time browsing the IG page for Spanishbaby. You notice they recently posted about a kids’ piano that you think your nephew   might like. The same kids’ piano appears as a targeted ad on your feed with a “see live'' prompt.

A.6. You’re on the product page. You’re reading the information about the piano but aren’t sure what it will sound like. You know your sister will be furious if you buy a toy that makes annoying, loud sounds.

A.7. You clicked the see live button, how exciting! You see a countdown clock and continue browsing the site while you wait for the streamer. After 2 short minutes, the streamer Maria arrives. She introduces herself and asks if you are ready to begin. You click yes and she starts the 1-to-1 video stream with her camera on. You can see the piano with your own eyes and she demonstrates how it works. She also shows you that there are other musical toys your nephew might enjoy, like a guitar.

A.8. You’ve created a group stream! You send your mom the link, and she joins your personal live stream with Maria. Your mom is hearing impaired so you ask Maria to turn on live captions so that your mom can read in real-time Maria’s explanation of the products. Your mom really likes the drum set and suggests you buy that instead. You agree and Maria sends the product directly to your cart during the stream. Go to A.13.

A.10. You turn on the 2-way stream. Maria doesn’t mind that you’re wearing your puppy pajamas. You show her the spare batteries you already have at home and she confirms you have enough batteries to power the guitar. You decide to buy it, go to A.13.

A.13. Maria sent the product directly to your cart during the stream so you’re sure you’re buying exactly what you want. She also suggested you buy a microphone and stand so your nephew can sing too, which you know he will love. She was extremely kind and helpful. You thank her for her suggestions, end the stream and purchase the products.

A.11. Maria was so patient and thorough, playing all the instruments for you in the store so you could hear how they sound. You decide to leave a 5-star review so other customers will request live streams with her when shopping at Spanishbaby from home. Go to C.1.

A.12. You had such a great shopping experience with Maria that you decide to share the stream with your brother. He’s super busy so you know he’ll appreciate watching the stream at a time that’s convenient for him and hearing all of Maria’s detailed explanations of the products. Go to C.1.

A.16. When the instrument arrives at your house you can’t figure out why it won’t make noise even after you put the batteries in. You decide to request another live stream with Maria. After the stream begins and you turn on your 2-way camera, Maria tells you that you put the batteries in upside down. Maria saves the day again! You want Maria to give you advice on everything in your life (like if you should dye your hair) but decide to request another stream with her next month before your boss’ baby shower. Go to C.1.

B.1. Welcome streamer! You are Maria, a 29-year old sales assistant at Spanishbaby where you’ve been working for the past 3 years. You love helping expecting moms/families find the perfect products for their babies and kids. You’ve just started your shift and on the eyezon app your status has been switched to “active.” A few minutes later, you receive a streaming request from a customer, Sarah, who is interested in seeing live a kids’ piano.

B.2. You don’t have the kids’ piano in stock in your location, so you decide to send it to the larger Madrid store where you can see that there are 3 kids’ guitars in the store and Alejandro is available for streaming. Go to C.1.

B.7. Sarah agrees to purchase the product you suggested so you send her an add-to-cart notification. She accepts the notification and you also suggest her nephew might enjoy a microphone and stand so he can sing. She agrees to that as well and you send it to her cart. You thank Sarah for shopping at Spanishbaby.

B.8. Sarah has written a 5-star review of the streaming experience. You’re really happy to be appreciated for all of your hard work and feel a boost of satisfaction with your job at Spanishbaby. Go to C.1.

B.9. Sarah’s brother requests a stream with you just 3 days later. He knows Sarah purchased the instrument and the microphone. He watched the stream and heard you mention there are a range of children’s costumes in a different section of the store. He requests to see the costumes via live stream. Together you browse the costume section of the store and you recommend a popstar costume for his nephew that he purchases. Go to C.1.

B.12. Spanishbaby just launched a new range of musical instruments and has a special promo campaign at the moment. They have partnered with a famous Spanish singer and together are hosting broadcast live streams on IG. They are also streaming the products from a special showroom that is also a recording studio. Sarah joins the livestream with the promo campaign streamer who demonstrates the kids’ piano in the showroom/recording studio. There are also children in the showroom playing with the instruments which Sarah thinks is super cute :) She decides to buy the children’s guitar. Go to C.1.

B.13. How nice to see Sarah again after a few days! After you connect via live stream, she requests to turn on a 2-way stream with both cameras. The instrument has arrived but it won’t make any noise even after she put the batteries in it. You point out that the batteries are upside down which solves the problem immediately. Sarah is really grateful and says she’ll request another stream with you next time she needs to purchase baby products. She has a lot of pregnant friends so it will probably be soon :) Go to C.1.

C.1. If you don’t want your adventure to end, request a demo now and learn how eyezon 360 will create live human connections that drive sales, and build long-lasting customers for your business. Go here: https://www.eyezonthis.com/eyezon-demo